vb77 Privacy Policy

Introduction & Scope of Policy

vb77 is a trusted online betting and casino platform in Bangladesh. We place the greatest importance on our users' privacy and are committed to keeping their personal information secure. This Privacy Policy ("Policy") applies to all users of vb77's website and services.

The provisions set out in this Policy take effect from the moment you create your vb77 account and remain applicable for as long as you use our platform. By using our services, you are considered to have agreed to the terms of this Policy.

We may modify or update this Policy from time to time. For any significant changes, we will post a notice on the website. We therefore recommend visiting this page regularly.

What Information We Collect

vb77 only collects information that is necessary for the smooth operation of our services. The categories of information collected are described below:

2.1 Registration Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (for age confirmation purposes)

2.2 Financial Transaction Information

• Deposit and withdrawal history
• Payment method used (last digits of bKash, Nagad, or Rocket account numbers)
• Transaction date, time, and amount

2.3 User Activity Information

• Gaming history and betting patterns
• Session duration and frequency on the site
• Device and browser type used
• IP address and geographic location (at country level)

2.4 Communication Information

• Live chat conversation records
• Content of support emails
• Details of complaints and requests

Methods of Data Collection

We collect information in the following ways:

3.1 Information Provided Directly

When you open an account on vb77, fill out a form, make a deposit or withdrawal, or contact our support team, you voluntarily provide information.

3.2 Automatic Collection

Some information is automatically collected from your browser or device. This includes cookies, log files, and web beacons.

3.3 Use of Cookies

Cookies are used on the vb77 site. Cookies are small text files stored on your device. They help remember your preferences, maintain login sessions, and improve site functionality. You can control cookies through your browser settings, but disabling cookies may cause some features of the site to not work properly.

Purpose of Data Use

Collected information is used for the following purposes:

• Account Management: To create, verify, and keep your account active.
• Payment Processing: To securely complete deposits and withdrawals via bKash, Nagad, and Rocket.
• Service Improvement: To enhance the gaming experience and add new features.
• Fraud Prevention: To prevent unauthorized access, money laundering, and other misuse.
• Responsible Gaming: To identify unusual betting patterns and ensure user well-being.
• Legal Compliance: To store and disclose information in accordance with applicable legal requirements.
• Communication & Support: To respond to your questions, complaints, or requests.

Data Security Measures

vb77 has adopted industry-standard security measures to keep your personal information safe. Our technical security measures include:

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption technology, so third parties cannot intercept your information.
• Encrypted Password Storage: Passwords are never stored in plain text — they are always kept in hashed and salted form.
• Firewall & Access Control: Robust firewalls and role-based access control systems to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
• Limited Staff Access: Only staff members who need your information for their work are permitted to access it.

However, complete security on the internet cannot be guaranteed by anyone. We make every effort, but no technical measure is 100% foolproof. Therefore, keeping your password secure and not sharing it with anyone is also your responsibility.

Sharing Information with Third Parties

vb77 does not sell your personal information or transfer it to third parties for marketing purposes. However, information may be shared in specific circumstances:

6.1 Service Providers

We share necessary information with the following entities that assist in operating our services:

• Payment processing partners (bKash, Nagad, Rocket)
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.)
• Cybersecurity and fraud prevention service providers

All such partners operate under strict confidentiality agreements and may not use your information for any other purpose.

6.2 Legal Requirements

We may be required to disclose relevant information in cases of legal obligations, court orders, or legitimate requests from government authorities. Such disclosures are always limited to the minimum necessary information.

6.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such circumstances, we will notify users in advance.

Data Retention Period

vb77 retains your personal information for as long as it is necessary to provide our services or to fulfill legal obligations. Generally:

• Information of active account holders is retained for the entire duration the account remains active.
• Financial transaction records are retained for a specified period after account closure in accordance with applicable legal requirements.
• Support communication records are kept for a reasonable period after the issue is resolved.
• After the defined period, information is securely deleted or anonymized.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we collect about you and for what purpose. This Policy has been prepared for that purpose.

8.2 Right of Access

You can view your profile information at any time by logging into your account. Contact our support team for detailed information.

8.3 Right to Correction

If there is any inaccuracy in your personal information, you may request a correction. This request can be made through account settings or support chat.

8.4 Right to Close Account

You may request to close your vb77 account at any time. However, some information may need to be retained for a specified period for legal reasons.

8.5 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional messages, you may inform our support team at any time. However, necessary service-related messages may still be sent.

Protection of Minors

vb77 strictly prohibits anyone under the age of 21 from opening an account or using the service. This service is for persons aged 21 and above only.

We do not knowingly collect information from any minor. If we have reason to suspect that a user is under 21, that account will be investigated and closed if necessary, and the associated information will be deleted.

A request to parents — if you suspect that a minor in your family is using this site, please contact us immediately.

International Data Transfers

Due to our work with game providers or technology partners, in some cases your information may be stored or processed on servers hosted outside Bangladesh. For such transfers, the following assurances are provided:

• All international partners are contractually bound to maintain standards equivalent to or stricter than this Privacy Policy.
• Encryption is always used for data transfers.
• Third-party service providers may only use information as directed by us, not for their own purposes.

Responsible Gaming & Data Protection

At vb77 we believe responsible gaming and personal data protection complement each other. As part of our responsible gaming program, we:

• Monitor unusual gaming patterns and alert users.
• Provide self-exclusion and deposit limit features.
• Any information used for this purpose is kept strictly confidential.

To learn more about responsible gaming, visit our Responsible Gaming page.

Changes to the Policy

vb77 reserves the right to amend or update this Privacy Policy as needed. When changes are made:

• The updated version will be published on this page and the "Last Updated" date will change.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We recommend visiting this page regularly so you remain informed about the latest policy.

Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you want to make a request regarding your information, please contact us: